Sumsub KYC process is a toy for children ! It's the perfect example of software that just make us loose our time due to bad design and ilack of respect for end-user. I was stuck on camera face recognition, with a message "move your head slowly to complete the circle". No button "Take the photo NOW", "My face is not recognized", or "Houston, we'ge got a problem; as far as you are holding my money, please call a human to find a solution".I definitely know my face is pretty ugly, and that's probably the reason why the automation didn't work :-) Anyway, that does not change the result. An automation that does not offer a way to override it when it does not work is clearly unacceptable for a system that holds my money ! Boeing has killed people with non-deactivatable MCAS automatism on 737max. Today, Sumsub is stealing my money.--Moreover, as far as Sumsub seems to be not serious at all, I am wondering about the possible consequences, because I just sent valid copies of identity and address documents !
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