If I could give Sumsub 0 stars I would without question! I got an email yesterday saying my company couldn't get verified when I got my confirmation letter from a rep prior saying I was verified so it doesn't make any sense! And in the email, it says they don't need to provide a detailed answer on why I wasn't accepted! I've been trying to purchase plan and get everything set up for over a month, with days in between answering a lot of the times. And when I do get an answer back, most of the time they don't even give a clear and concise answer. Or they don't even give the correct answer and send a reply that doesn't even really pertain to my question! They say it's maybe not what I need, but I know it is because Sumsub has a AML/KYC program for customers to go through and that's exactly what I need. Sumsub said a little over a month into trying to get my program and everything setup that I need a money transmitter license when they could've just told me that in the first place! And when I asked is it possible I can become a member without a license they never answered back! It's crazy you even have to have a money transmitter license to be a member when someone has to build networth in most cases first before they could even get their money transmitter license the legal way. And on top of it Sumsub doesn't even offer 1:1 and faster responses to basic or compliance members unless you become an enterprise member and shell out $10k at one time! And there's a possibility someone might not get accepted because only certain people qualify for enterprise! I mean if I'm paying 300 something dollars a month I dont think that sounds to bad to ask for! Basic and compliance members could at least get a 1:1 to setup and make sure they know how to work it! Even if basic and compliance members still couldn't get at least one 1:1 there should at least be lengthy and detailed videos on how to exactly set up everything, the different ways you can set up program, and make sure you're in compliance. But instead, we get link, after link, after link through self-service on how to set up different things in program when most of the time people who need this program don't really have the time for. And the short videos on YouTube don't really help at all! And having to go back and forth with customer service with days in between answering through email trying to figure out how to set up everything is ridiculous! This company wasted my time for over a month! Seems like they dont even care about their customers at all unless you are a well-known company worth at least a couple million dollars! Basic and compliance members can't even get decent support through email most of the time, which is pathetic for a financial company like this! Even when I do get my money transmitter license, I would never consider coming back to Sumsub or recommending it to anyone in a million years unless Sumsub changes some things!
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