I am writing to express my deep dissatisfaction with the services provided by Sumsub. Despite their claims of accepting non-Latin IDs for verification purposes, my experience has been entirely contradictory and highly frustrating.Recently, I attempted to verify my CoinPayments account using a non-Latin ID, as advertised by Sumsub. To my dismay, I was informed by CoinPayments that Sumsub had blacklisted me without verifying my ID or making any effort to resolve the issue. This action has left me feeling unjustly treated and severely inconvenienced.Seeking to resolve this matter amicably, I reached out to Sumsub via email. I was contacted by Vincent from the Sumsub team, who requested my email address and full name. I promptly provided the requested information on 6th July 2024, at 10:13 AM. However, despite my subsequent attempts to seek updates, I have received no further communication or assistance from Vincent or any other representative of Sumsub. This complete disregard for customer support is unacceptable.It is concerning to learn that I am not alone in facing such issues. Many others have encountered similar problems with Sumsub's verification process and their unresponsive support team. We are currently in discussions about taking legal action against Sumsub for their harmful business practices and to expose the flaws in their system that are causing significant distress to their users.I urge you to address this issue immediately and provide a satisfactory resolution. Your company's reputation is at stake, and continued neglect will only result in further dissatisfaction and potential legal consequences.
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