Hello Sumsub Team,I would like to report an issue I’ve been facing for the past 2–3 years: whenever I try to register on any platform, I am directed to verify my identity through Sumsub. Every single time I complete the verification steps—whether with my national ID card, driver’s license, or passport—my account is abruptly closed without any justification. Despite uploading clear, legible documents in the correct format, I remain blocked and unable to access any services.Unfair Account Closure: Each time, my account is “under review” and then permanently closed. For a verification service as widely used as yours, failing to provide users with a reasonable explanation is unacceptable.Lack of Support: I have contacted your support team numerous times over the last 2–3 years, yet I have received zero response.Ongoing Victimization: This ambiguity and lack of communication have cost me both time and money, causing me to miss out on critical opportunities.This approach to KYC erodes user trust. I kindly request a thorough investigation into my case, a clear explanation of why my account keeps getting closed, and, if there’s an error, immediate rectification. If everything is in order, please specify which criteria I am failing to meet. Otherwise, I will have no choice but to pursue my rights through consumer courts and relevant complaint channels.I look forward to your prompt and detailed response. Thank you for your attention and cooperation.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, it adapts to your risk appetite and market demands.
