I used to have all my documents accepted by Sumsub without any issues, but recently they inexplicably added me to their blacklist. Their decision came without any explanation, leaving me completely frustrated and in the dark about what went wrong. I attempted to reach out to their support team for clarification, yet they refused to provide any meaningful details or assistance. This lack of transparency and accountability is extremely disappointing, and it has completely undermined my trust in their service. I urge potential users to be cautious and consider alternative solutions when it comes to document verification.
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