Never received email follow-up or product.Ordered shoes on a Saturday, and on Wednesday morning, I realized I had never received a confirmation email or any follow-up. I was reminded because on another website, I ordered the same item on the same day, and it had arrived - the shoes I like are out of production and I wanted to keep a couple of pairs. With Sun & Ski Sports, not even an email or text with tracking information.Luckily, I took a screenshot of my order, which included the order number. I used their chatbot because the store wasn't open, and the chatbot created a ticket.In their follow-up email, they claimed they tried to contact me, but I did not receive any email, text, or phone call after three business days. Interestingly, there was a charge on my credit card, so it looks like they simply forgot to ship my order, or are very, very slow. Before I could respond to the email, which claimed they would wait 48 hours, they went ahead and cancelled the order.Be careful with this store. Take a screenshot or screencapture when you make the order. Very sketchy and wouldn't trust them with another transaction.
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