Review Time
Ordered an item and never received it. Shipping info says it was delivered but the photo record from fedex isn’t even remotely close to my location. Tried to contact customer support on multiple occasions and have been told that a claim would be open and they would follow up after they had more information yet I haven’t been able to get any forms response from them no matter how much I try to reach out. I would not trust this merchant as there are way too many similar reviews about shipping issues and lack of customer support.
Never received email follow-up or product.Ordered shoes on a Saturday, and on Wednesday morning, I realized I had never received a confirmation email or any follow-up. I was reminded because on another website, I ordered the same item on the same day, and it had arrived - the shoes I like are out of production and I wanted to keep a couple of pairs. With Sun & Ski Sports, not even an email or text with tracking information.Luckily, I took a screenshot of my order, which included the order number. I used their chatbot because the store wasn't open, and the chatbot created a ticket.In their follow-up email, they claimed they tried to contact me, but I did not receive any email, text, or phone call after three business days. Interestingly, there was a charge on my credit card, so it looks like they simply forgot to ship my order, or are very, very slow. Before I could respond to the email, which claimed they would wait 48 hours, they went ahead and cancelled the order.Be careful with this store. Take a screenshot or screencapture when you make the order. Very sketchy and wouldn't trust them with another transaction.
Absolutely horrible I went to get my bike fixed and omg the day after I got it I went on a bike ride and the tire was not even fixed and wasn’t placed right and made a squeaky noise it was worse than when I turned it in would not recommend clothes were cute tho
Walked into the shop in silverthorn Colorado was greeted at the door by a long haired undesirable individual that didn’t even look like he had a job asked us if we had reservations. I said no we just needed skis for the little one. He said we don’t do anything without reservations and we have rented from the same store multiple times before so I guess the manager flagged us off to the back to see if the guy in the back had anything better to say which he did not, and they dismissed us and said we couldn’t help us we went down the street to another place where a gentleman‘s name was Tyler. He put my grandson in a pair of boots and a pair of skis no questions asked and it was about 30% cheaper than them. Won’t be going back there again I have a considerable amount of money there in the past never again. There was only two other people in the whole store so they weren’t busy.
Highly impressed with Sun and Ski. I placed my order on a Saturday evening, received an email notification with tracking information the very next day, and it came fast on a Tuesday afternoon. Highly impressed with this establishment, I will never order from another company again for my needs. Thank you!
The level of customer service I have received is exemplary! Especially in a day and age when mediocre customer service is extremely hard to find. I didn’t have to spend long hours getting transferred to multiple departments to end in a zero reaction result. I said maybe two sentences of my issue and Kim took the bull by the horns and resolved it. With such a large order and multiple shipping locations involved, I was sure something would be missed at the beginning especially in such a frantic time of year. Nope! Kim handled everything and I am no longer concerned about not getting our gear in time for our first family vacation in years! Thank you so much for all of your assistance and going above and beyond to address my needs! Customer for life and will recommend to everyone!! Thank you again!
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