The latest changes to promotions are quite frustrating; they've eliminated free bingo and cut the weekly rewards from 10 spins down to just 5. I won a free bingo session four days ago, but it was never credited to my account. When I reached out to the support team via chat, they failed to resolve the issue and ended the conversation after I was told to wait for 20 minutes, despite 17 people being ahead of me. I opted to send an email instead, only to receive a response four days later that essentially blamed me for not contacting them sooner, even though I did. It seems they often shift blame to customers when problems arise, especially with promotions, and they always request a screenshot every time an issue occurs. This has become a pattern, suggesting it’s a standard protocol for them. They have significantly diminished the experience at the platform, removing free bingo and limiting promotions, even offering fewer spins on Fridays. What do they now provide that would entice anyone to choose them over competitors? Additionally, the slot games are disappointing, and despite depositing £10, I found the bigger prize wheel unavailable the next day. The support team is unhelpful, and email responses take four days instead of the promised 24 hours. The promotions are lackluster and not worth the effort; the slots have poor return to player rates, and overall customer support is lacking. I’m done playing here; there are far better options available, even from their affiliated sites.
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