Review Time
The latest changes to promotions are quite frustrating; they've eliminated free bingo and cut the weekly rewards from 10 spins down to just 5. I won a free bingo session four days ago, but it was never credited to my account. When I reached out to the support team via chat, they failed to resolve the issue and ended the conversation after I was told to wait for 20 minutes, despite 17 people being ahead of me. I opted to send an email instead, only to receive a response four days later that essentially blamed me for not contacting them sooner, even though I did. It seems they often shift blame to customers when problems arise, especially with promotions, and they always request a screenshot every time an issue occurs. This has become a pattern, suggesting it’s a standard protocol for them. They have significantly diminished the experience at the platform, removing free bingo and limiting promotions, even offering fewer spins on Fridays. What do they now provide that would entice anyone to choose them over competitors? Additionally, the slot games are disappointing, and despite depositing £10, I found the bigger prize wheel unavailable the next day. The support team is unhelpful, and email responses take four days instead of the promised 24 hours. The promotions are lackluster and not worth the effort; the slots have poor return to player rates, and overall customer support is lacking. I’m done playing here; there are far better options available, even from their affiliated sites.
There are no problems with the platform or its affiliated site. If you examine the negative reviews with a bit of common sense, you'll notice they typically fall into three categories. First, there are individuals with serious gambling issues who leave comments like, "I spent £5000 on slots in one day and only won £200." ⚠️Here's a thought⚠️ YOU have a gambling problem, not the platform. This becomes clear when you see the same person posting similar complaints over months or even years. If it’s so terrible, why stay? They are the issue. Next are those who have been banned from chat for being inappropriate and rude to both staff and other players. Their negative reviews only reinforce the decision to implement these bans. Leaving comments labeling others as addicts simply because of a chat ban is quite sad. Instead of venting online, perhaps take a break and reflect on your behavior, especially when logging in on holidays just to complain about a host who wouldn’t tolerate your antics. MOVE ON! Lastly, there are those who feel entitled to win simply because they purchased a single ticket. They buy multiple tickets but fail to win in a large room, and then claim it’s a scam. They struggle to grasp that gambling is a game of chance, and having more tickets increases your odds significantly. Spending £12 for a chance to win £5 while being upset over losing a single penny ticket is misguided. 😜🤪🫨 Attention Seekers 🫨🤪😜 This is a review site, not a place to air grievances. Consider discussing your issues with someone who cares more than those reading this.
Once again, there's drinking during work hours! The individual appears intoxicated and is refusing to engage with media. What is wrong with the management? This person should face consequences. There must be policies regarding alcohol and substance use in the workplace. It's a troubling situation. Happy Holidays.
I chose to play bingo today with 12 participants. I played 10 games and didn't win a single time, while the same players kept winning repeatedly. The platform is disappointing and seems to require scrutiny. I made another deposit and wagered over 100 this morning, yet received no bonuses and didn't hit a single five of a kind. Very disappointing.
I chose to play bingo today with 12 participants. I played 10 games and didn't win a single time, while the same players kept winning repeatedly. The platform is disappointing and seems to require scrutiny. I made another deposit and wagered over 100 this morning, yet received no bonuses and didn't hit a single five of a kind. Very disappointing.
There's only one host across all rooms, and unfortunately, this individual is not engaging at all. She hardly interacts with players and seems to be collecting a paycheck without contributing anything meaningful. The service needs to hire more hosts or consider a complete overhaul of the current staff.
As a player who is currently chat banned, I can't relate to the negative reviews. It seems many were written by others who attended an event. I have a great time with friends every Sunday, but reading those harsh comments has been upsetting. I just want to clarify that I’m not the person being accused.
How can you assume that a comment came from a banned chat player? I've been with the platform for over 23 years and would never post negative remarks about players or hosts. Many of my friends have attended events as well, so please think before making such accusations. I'm not hiding; I’m willing to share my player name.
I noticed some concerning behavior at an event. It’s interesting how some participants seem to be using crutches only when convenient. Additionally, there were some players who appeared overly familiar with a certain host, which raises questions about professionalism.
The organization of the recent trip was commendable, but I was disappointed that hosts didn't engage with most players. It felt very disconnected, except for one host who was professional. There were also issues with some hosts behaving inappropriately, and I believe better training is necessary.
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