I had a very negative experience with Sunday Citizen during their Black Friday sale. I was trying to place a fairly large order and was genuinely excited to purchase and receive their products. Unfortunately, every order I placed was automatically canceled within minutes, even after I received confirmation emails stating the orders had gone through.I reached out to customer service and was told this was an issue with my payment method and that I should contact my bank. I already knew this wasn’t the case, but I contacted my bank anyway, and they confirmed that my payment method was fully functional with no issues. I informed customer service and tried again, only to have the same thing happen. I was then told to try a different payment method. I did so (multiple times, with different fully functioning payment methods) and every single order continued to be canceled shortly after being placed.I contacted customer service again, explained everything clearly, and politely asked for assistance because I really wanted to take advantage of the Black Friday sale. At that point, they completely stopped responding. I followed up the next day, then again days later, asking if someone could please help me—no response. I even submitted a new customer service form through their website to try to reach a different agent, and still received no reply.This ordeal stretched on for nearly two weeks, and to this day I have received no help, no explanation, and no guidance on what to do next. The lack of support and accountability is extremely disappointing. This was a huge waste of time and unnecessarily frustrating, and it absolutely should not be this difficult to place an order. I will not be shopping with Sunday Citizen in the future.
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