Review Time
Customer service rocks the boat!!! Most companies can learn a thing or two from you guys on how to really treat a customer, especially, a year over year one - I’m assuming that after not making a purchase in a couple years if that my points would expire-I tend to just let them build up until needed. But having the options even after that was WOW (LIz) kept the email chain going over a few days as we chatted about making purchases she deserves a raise!!! For her nothing is an issue with us attitude!! We have the power to make your experience best in class!! Pa not sure you got can send out a your points are about to expire email or something earn never expire thing but either way that may help out a bit!! Thanks nothing else will never replace my citizenship 😎
I had two big orders that got messed up pretty bad…AND FIRST LET ME JUST SAY… I have bought so many blankets and just have placed so many orders over the years from Sunday Citizen and I have never had ONE issue. Not one. Unfortunately, during their busiest time and the time my immune system decided to fail me and I had Covid and the Flu(the Covid lasted 4 weeks.)… 2 of the biggest orders I have ever made with them got messed up. The customer service had to deal with me during this time and they should have been paid. This review isn’t enough. I do know that I was speaking to a lovely woman named Liz… I could have been talking to her the whole time.. I’m not sure but I am so grateful for Liz and the rest of Sunday Citizens customer service.
I had two big orders that got messed up pretty bad…AND FIRST LET ME JUST SAY… I have bought so many blankets and just have placed so many orders over the years from Sunday Citizen and I have never had ONE issue. Not one. Unfortunately, during their busiest time and the time my immune system decided to fail me and I had Covid and the Flu(the Covid lasted 4 weeks.)… 2 of the biggest orders I have ever made with them got messed up. The customer service had to deal with me during this time and they should have been paid. This review isn’t enough. I do know that I was speaking to a lovely woman named Liz… I could have been talking to her the whole time.. I’m not sure but I am so grateful for Liz and the rest of Sunday Citizens customer service.
I placed an order 10 days ago for a matching set of top and pants. I got the top like 4 days later. No update on the pants- not even processed or shipped yet. If you reach out, you get some stupid AI answer with zero follow up. I like the top- but only bought it as an outfit- not to only get half of it! What the heck?Follow up: Wrote another email this time direct from the website and finally got a human response. They are completely sold out of the pants I purchased 10 days ago. Apologized that they did not let me know. At this point, I've already removed the tags to the matching top. Ugh.
Inconsistent policies. Their return policy is all over the place. I received an email on 1/11/2026 stating that you can try an item for 30 days and return for free. In fact, here is the exact verbiage "And just in case, remember you've got 30 days to fall in love, with free returns" But online in their FAQ, it says returns cost $8.99 but exchanges are free. If you attempt to do a return OR exchange, they charge you $8.99 regardless. Is there any leadership at this company paying attention to their vastly different policies all over the place? I'm currently talking to customer service and there is no service or help. Instead, they are making me a part of their investigation, asking me to send screenshots and emails sent and not addressing my issue as a customer trying to return/exchange items. Clearly, this company is very disorganized and there are internal issues. At this point, I don't know if I even want to exchange. I just want my money back and suggest you spare yourself the hassle. There are other companies like Barefoot Dreams that have just as cozy items, clear policies, and much better customer service.
Sunday Citizen has decent products but their customer service experience isn't worth shopping with them. I order christmas presents on December 5th and received an email that they would be delivered within 5-7 days. Today is 24 days later and I still don't have the items and was told today two of the 4 items I ordered are now sold out. This is the second time I have ordered from them in the last two months where I don't get my order. Their customer service doesn't care nor are they helpful at all.
I had a very negative experience with Sunday Citizen during their Black Friday sale. I was trying to place a fairly large order and was genuinely excited to purchase and receive their products. Unfortunately, every order I placed was automatically canceled within minutes, even after I received confirmation emails stating the orders had gone through.I reached out to customer service and was told this was an issue with my payment method and that I should contact my bank. I already knew this wasn’t the case, but I contacted my bank anyway, and they confirmed that my payment method was fully functional with no issues. I informed customer service and tried again, only to have the same thing happen. I was then told to try a different payment method. I did so (multiple times, with different fully functioning payment methods) and every single order continued to be canceled shortly after being placed.I contacted customer service again, explained everything clearly, and politely asked for assistance because I really wanted to take advantage of the Black Friday sale. At that point, they completely stopped responding. I followed up the next day, then again days later, asking if someone could please help me—no response. I even submitted a new customer service form through their website to try to reach a different agent, and still received no reply.This ordeal stretched on for nearly two weeks, and to this day I have received no help, no explanation, and no guidance on what to do next. The lack of support and accountability is extremely disappointing. This was a huge waste of time and unnecessarily frustrating, and it absolutely should not be this difficult to place an order. I will not be shopping with Sunday Citizen in the future.
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