The website malfunctioned at checkout, leading to a duplicate order and they still charged me. Customer service hours are inconvenient, and they were unwilling to assist. They promised to escalate the issue but failed to provide any updates. After following up, I received no information about the urgent request, and instead, I got an email about my order being out for delivery. The returns process on their website is also confusing and full of bugs. I eventually decided to drop it off at a UPS point rather than wait.
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