Review Time
Sunglass Hut has refused to issue a refund for an order that was never received. The package was lost in transit, and I filed a claim with UPS, which was subsequently approved and paid. Despite this resolution with the carrier, I remain out $996 and did not receive the merchandise. I have contacted customer service more than eight times and have not received any meaningful assistance. This experience has been extremely disappointing.
First time buying on the site since the store didn’t have the sunglasses I want. Never received, ask for a refund to my gift card and still no response. Follow up multiple times, placed my order since 1/19/26, it is now 2/5/26, no resolution or refund. Customer care just stopped responding.
I had a really disappointing experience with the company. They advertised a promo code, and when I inquired, the first representative confirmed it would be valid. However, when I called back to place my order, the second representative denied it. After an hour of confusion, I returned the brand-new sunglasses and will not be returning as a customer. This was extremely frustrating and unprofessional.
I received sunglasses as a gift that looked nice, but I wasn't a fan of the green lenses. I thought exchanging them for black ones would be simple, but I was told no exchange could be made without a receipt. This was frustrating, especially since support was unhelpful and had limited hours. Their return policies seem absurd for overpriced items. I wouldn't recommend shopping here; it feels like a scam.
I received a pair of sunglasses as a gift. They look cool, but the lenses are green, which isn't my style. I thought it would be easy to exchange them for a black pair since they were brand new and still in the box. Unfortunately, I was told that without a receipt, no exchange could be made. I called customer support, but they were unhelpful and had limited hours. It's frustrating, especially during the holiday season. Their policies seem ridiculous, and I wouldn't recommend shopping here.
This review serves as a warning against purchasing from the company. I placed an order over a week ago, scheduled for delivery on Tuesday, but it has yet to arrive. I've tried to contact them and the delivery service multiple times with no success. The only responses I received were automated messages. I'm hoping this review prompts a response, as I've received no assistance or answers. Their customer service is unacceptable.
The website malfunctioned at checkout, leading to a duplicate order and they still charged me. Customer service hours are inconvenient, and they were unwilling to assist. They promised to escalate the issue but failed to provide any updates. After following up, I received no information about the urgent request, and instead, I got an email about my order being out for delivery. The returns process on their website is also confusing and full of bugs. I eventually decided to drop it off at a UPS point rather than wait.
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