An absolute shambles of a company, I highly recommend avoiding them at all costs My father had 30+ solar panels installed via a reseller, however when it came to changing a single setting we were told to contact Sungrow directly as they insist on only using Sungrow engineers to change any settings.It has now been over 3 months since we started this farce of trying to book a Sungrow engineer.Firstly, although they have in country telephone number and email adresses, no one is actually at the other end.Everything goes through china.The English if the people responding is highly questionable.They send you in a loop...Email salesReply says to email it department but doesn't supply email address.Email again asking for it department contact.After 6 weeks you get a reply asking you to open a ticket No link, no details.After much searching we found out how to open a ticket.Email in reply to open ticket is that they want to close the ticket.Email back saying we can't as we still haven't been able to book the engineer.Email back says contact sales.We s'il sales again, who weeks later tell us to contact our service engineer.Again, no name no details no hint of how to do it.Email back asking for that information so that we can do as they asked...Email back asks us to open a ticket.Open another ticket.Email back asking us to close the ticket We email back saying everything we have done and can they send details of whomever at their company can book an engineer to attend.Bear in mind when we bought this system it was guaranteed that they had local engineers and 24/7 support ..To hey email b as ck telling is to contact our service engineer!Again no information on how to do that or whom they may be .Avoid them, chose any other company as in my personal opinion Sungrow power cut s simply not to be trusted to do anything properly.
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