Extremely poor training for the staff. Called over a week ago to get confirmatiom of what is included in coverage for my son's treatment and was told we were fully covered. I called again today as first claim was declined only to be advised that the claims were all subject for approval with paperwork that I needed to submit. Turn around is 4business days however, my already confirmed appointment is in 3. The recovery supervisor or someone who took over the call, kept stating that I was supposed to submit all the info and wait for the approval but seemed to ignore the fact that I was given the wrong info when I called in a week ago when no one informed me of any of this. Extremely frustrated and so unfortunate our insurance has been switched over to sunlife. What an absolute terrible system and poor staff training.
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Sun Life Financial Canada offers financial planning, investment options, retirement savings, life insurance, health insurance, group benefits and more.