My mother passed away January 28th 2026. She had made beneficiary changes on both policies she owned. One was made in August 2025 and the other was made in December 2025. I told them to call her if they had any questions. One policy is for $50k and was issued in 2000. The other $20k issued 2018. I called the claim in on 29Jan26. Not once has the claims department called any of us to advise what they needed. We had to follow up and each time needed to provide additional info...death certificate, (even though it was considered express pay and they had the funeral home info), then questioning the beneficiary change...Who was in the room with her when it was changed, what was discussed, then needed dates of birth of beneficiaries. Void cheques have been provided. We keep getting told its approved but STILL NO FUNDS! I HIGHLY recommend NOT purchasing life insurance from Sunlife! They are non responsive and this is beyond frustrating!
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Sun Life Financial Canada offers financial planning, investment options, retirement savings, life insurance, health insurance, group benefits and more.