When I received my impulse sauna I loved it. I did a lot of research when I purchased the unit and was convinced it was one of the best saunas on the market given its technology and frame. After using the sauna just a few times I could definitely feel the impact reducing my inflammation and pain and helping with weight loss. I recommended it to a colleague in Ohio who purchased an 4 person unit for their home. I still love the sauna when it’s working.
That said, I have had numerous components which have had to be replaced requiring new wiring, changing a heater, and changing the power box. The videos make repair look easy but I am finding the attachments differ from the videos and components which some how seem previously used as one was glued, another appeared corroded (causing the rubber around it to crumble requiring additional assistance) and some the screws covering components which were not used at installation stripped. Thus I have had to hire third parties with electrical and wiring experience to fix. It’s almost as if I was shipped a unit previously used which I have been assured is not the case.
With regards to support I have found that it’s lacking with regards to electronic inquiries (which typically just get automated responses back) and level 1 support. Level 2 support is pretty good but again it does not make up for the issues which have occurred with the unit.
I love the sauna so much when it’s working I won’t say I am sorry I purchased it… but I will not be recommending to others at this point. Hope to change my mind on that after I fix the latest issues and successfully use it for a longer period of time.
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With our cutting-edge infrared technology, we illuminate the path to a brighter, healthier life. Sunlighten® Saunas stands as the premier destination for personalized infrared light therapy and sauna lifestyle solutions.
Since 1999, we've dedicated ourselves to pioneering wellness solutions that empower individuals to enhance their quality of life. With our patented SoloCarbon® technology, we deliver the best quality of infrared energy to rejuvenate the body—proven to be up to 99% effective. Fueled by our passion for making a positive impact, we continuously innovate to advance well-being.
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