Despite the website saying my order would be dispatched in 1-2 business days, it took over two weeks for it to be sent out. I contacted sunlu multiple times via email and chat and have still not had any replies. There was no option to cancel my order on the website. I did then get a response when contacting them via Facebook messenger but they just said the warehouse had been busy because they had a promotion on. Won’t use them again unless ordering filament well in advance of actually needing it.Edit: I had given them 2 stars but it's dropped to 1. The filament finally arrived but one of the spools was broken so could not be mounted on my Bambu AMS Lite. I asked for a replacement, sending a video of the broken spool and they said I should just dry the filament!!!!Edit: After weeks of absolute nonsense from the support team they’ve finally refunded me. It’s been really frustrating and a massive waste of time. Had no problems with orders in the past but will never use them again after this experience.
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