Review Time
Bad customer service, they pack the filament in plastic wrap in a thin retail box. If your reel is smashed they refuse to help and will claim they cannot get a refund from shipping.
That's irrelevant to the consumer it's literally the law they are responsible for resolving issues as the shipper.
Bad customer service, they pack the filament in plastic wrap in a thin retail box. If your reel is smashed they refuse to help and will claim they cannot get a refund from shipping. That's irrelevant to the consumer it's literally the law they are responsible for resolving issues as the shipper.
Order #SL29763325 was placed on November 19th. A wrong shipping address was added automatically. I contacted customer support the same day with the correct address and followed up three times.I have received no response at all. The package appears to have been returned.I am now requesting either a reshipment or a full refund. The lack of customer support is unacceptable.
Lately fake stores are emerging that clone the Sunlu Store. And you know what they have? "STOCK" I always tell my friends: If you want to spot the fake store, look at the stock. If it's positive stock then its fake, because Sunlu never has stock. Espcially in Europe. Imagine a supplier that doesnt have stock, but amazing videos on social media platforms of how their filament looks and prints.Sadly i came to love this brand since i started using their filament from day one, so you can understand my disappointment when writing this review.I hope next year would be great, probably i have do plan in January so i have enough for next Christmas...
Purchased a dozen reels of sunlu filament from sunlu UK, all i have used have worked great apart from one reel of pla that's just rubbish silly string, won't adhere to the bed or itself. Tried to contact them about it left messages and emails without any response, the product is cheep but the company will treat you with contempt.
Terrible customer service sent back my filament unopened emailed them and they asked me to sell it secondhand due to postage costs although I paid the return cost! Still not replied to my emails therefore I will go through Barclaycard I wouldn’t use them terrible customer service !!!
I have been using Sunlu filament for many months, and I have always had excellent prints, and the price has been very keen- I also have 2 x Sunlu Driers, which keep my filament dry and ready to print - I would recommend Sunlu to anyone who is looking for a company that delivers on its promise
5* best filament out there. I've used many brands and different types and sunlu is by far the best. I've used pla+, pla, and high speed filament from sunlu and I have had no issues at all. Print quailty is amazing They are the only company I use now. Look forward to trying out the resin next. Can review resin if you send a tester sunlu.
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