Sunlu's customer service is completely useless, an absolute joke! I placed an order on December 27th, and it is still showing a status of unfulfilled on my account. I've emailed customer service 5 times and have received no response. Tried through Facebook and after several days I amazingly got a reply asking for my order number (which I had already provided in my first message). A few days later there was another response telling me that it was refunded already - it most definitely was not! Sent another message telling them I never got it and once again it's been radio silence - even though messenger shows that they've seen my messages!If you really like their filament, do yourself a favor and save yourself a headache - just order the filament through Amazon.Luckily, I used my credit card to pay so I was able to open a dispute, I probably would never see that money again if it I used a debit card.
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Professional 3D Printing Filament&Resin Manufacturer.
We focus on R&D, Production, and Sales of 3D Printing Supplies.
