I will never order from Sunlu International again and I don’t recommend it to others either—you will lose money, time, and nerves. I received a damaged shipment. The store in Germany from which the product was shipped did not respond to emails. After several days, I received a reply (possibly from the USA). They told me to file a complaint with DHL, because supposedly only the sender can submit a complaint. However, DHL requires entering a tracking number to provide contact details. I am not given any contacts and am instead redirected to Smartposti in my country. I contacted Smartposti, who told me to file a complaint with the sender. But Sunlu International sends me back to DHL again. Customer service is below all criticism; they take no responsibility. The buyer is not protected—an unfair company. I strongly advise everyone: do not order directly from Sunlu International.
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Professional 3D Printing Filament&Resin Manufacturer.
We focus on R&D, Production, and Sales of 3D Printing Supplies.
