I ordered the new E2 dryer directly via their official ebay store. I received the dryer and the backlight (the part that lights up the screen for night time viewing) began to flicker and eventually died. I reached out via DM on ebay and did not hear back till i messaged a second time, the seller then told me i needed to send a video to a Hotmail email address. This violates ebay TOS and also seems very scammy. I eventually emailed the actual sunlu support email with a video of the faulty screen. Both the ebay account and official email replied and tried gaslighting me into "that it seems you are having trouble operating the green marquee accessory lights" and proceeded to give me instructions on how to operate those, when they are clearly working fine in the video. The accessories lights and LCD screen backlight are completely separate, and any time you use the touchscreen the backlight should come on. Do not buy anything from this company, their customer support is non existent, and they will try to gaslight you into something else so they do not have to fulfill their warranty obligation. I will be doing a faulty product claim with ebay and charge back via paypal since they are not resolving the issue with a clearly faulty product.
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Professional 3D Printing Filament&Resin Manufacturer.
We focus on R&D, Production, and Sales of 3D Printing Supplies.
