This is by far the worst run company we have ever encountered in our lives. We signed a contract to have solar and batteries added to our home in April 2023. The system was partially installed in October of 2023, then Sunnova fired the contractor who promptly closed up shop that week. We are still waiting in October of 2025 for Sunnova to activate this system when we are in the process of selling the house. Sunnova has only called us three times to update us on the progress of the installation and that was all in 2023 while it was still being installed. When we call customer service we are told that our system is still under construction and another team will reach out to activate our system. No one has ever contacted us since 2023. We have called to figure out how to transfer this system to the buyers and customer service tells us they are sending a message to an 'internal team' multiple times over the last two weeks. Still not a word from Sunnova. There is no one to contact other than customer service, so we are totally stuck in limbo with no recourse. This is the type of corporation that needs their charter revoked, but I know that will never happen in this country. I am so disappointed in a company that is supposed to be helping consumers choose their own energy. DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!!!
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