Review Time
This is by far the worst run company we have ever encountered in our lives. We signed a contract to have solar and batteries added to our home in April 2023. The system was partially installed in October of 2023, then Sunnova fired the contractor who promptly closed up shop that week. We are still waiting in October of 2025 for Sunnova to activate this system when we are in the process of selling the house. Sunnova has only called us three times to update us on the progress of the installation and that was all in 2023 while it was still being installed. When we call customer service we are told that our system is still under construction and another team will reach out to activate our system. No one has ever contacted us since 2023. We have called to figure out how to transfer this system to the buyers and customer service tells us they are sending a message to an 'internal team' multiple times over the last two weeks. Still not a word from Sunnova. There is no one to contact other than customer service, so we are totally stuck in limbo with no recourse. This is the type of corporation that needs their charter revoked, but I know that will never happen in this country. I am so disappointed in a company that is supposed to be helping consumers choose their own energy. DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!!!
STAY AWAY FROM SUNNOVA! They installed defective equipment on my roof, the panels don’t produce power throughout half of a year and SUNNOVA refuses to do anything about it. They kept telling me that they didn’t see any issues with production for almost a year, then when I refused to pay any more bills from them I finally got them to admit their own system was creating issue tickets automatically based on the lack of production from my panels. It has been years, they have done nothing to fix the issue. I have filed complaints with the state, BBB, DOE, MA DOE, etc…. Write numerous communications to the SUNNOVA executive management, still nothing. STAY AWAY, the worst company I have EVER dealt with and I’ve dealt with some awful companies! No wonder they are shattering assets on their way out of business, maybe once they are finally out of business I’ll be able to get a normal company to take the panels over and fix them, fingers crossed
Worst company ever! After we had the solar installed they told us nobody turned it on! And now we just got a 1545 PG&E bill because our solar system has not been working since April. And when I tried to talk to them about it they wouldn't answer about refunding us they just kept saying that they couldn't do anything to help me until they fixed our solar system and nobody can come out until next week which means that we're losing even more money. I don't know if I can get out of having them manage my solar but if there's any way I can I'm going to switch companies. Completely unhelpful and they can't seem to figure out that my system should have been fixed months ago! No idea why they have to fix my system before we can discuss a refund. Avoid this company at all costs they are terrible
I've had a lease with Sunnova for three years now. During that time our system has never worked correctly. Their offshore customer service call center is less than adequate. We have a battery back up system and our refrigerator is on their breaker system. It quit working three weeks ago and I have called every day trying to get a service call. Today they finally granted me a service call date two weeks out. Over the past three years we have have had multiple service calls that the technician never showed up and Sunnova rescheduled a month later. Please do not do business with this company! I have complaints filed with the attorney general and two senators as well as my private attorney. I am now paying for solar and I have an additional electric bill. Whole home back up is a lie and you will it produce enough electricity to offset your electric bill. It's a fraud!
This is the worst solar company I have worked with. I had a solar system installed at my house. I had to pay for the removal and reinstallation of the solar panels because my house was on fire. Since May 2025, Sonnova has been cancelling my appointments for the re-installation of my solar system. I have been paying my monthly bills and made payments for re-installing the system. They have stopped me from closing my house ceiling because they need access in the attic. They have poor customer service. They failed to communicate with the customer. All they're good at is canceling 6 appointments without letting me know the reason for the cancellations. I just received another cancellation notice via email today, again, 6 times from May to now. All my bills are paid up, and since September 2024, my system has not been producing.
I sincerely hope that both the CEO and the Head of Customer Experience will personally review this feedback, as the level of customer service I have received is unequivocally the worst I have ever encountered. The inability to secure a service appointment for a warranty-covered system over a period of three months is an untenable situation and reflects poorly on the entire organization.In light of this egregious lack of service and the prolonged period of inaction, I will be filing a formal complaint with the Better Business Bureau (BBB). It is my expectation that a company operating with integrity and a commitment to its customers would address warranty claims in a timely and efficient manner. The current situation is not only frustrating but also indicative of systemic failures within your customer service and repair operations.Here is my work order for your reference. I hope that you do a full quality review of my case to truly understand where you need to improve your servcie organization. FSL-WO-0001656282
Horrible service, extremely overpriced. Incredibly unreliable. They told me the soonest they can have someone install my solar panels is in 1 month. I took the appointment and waited one month. No one showed up on the day of installation, I didn’t get any notification about rescheduling either. Customer service is useless and just says sorry we’ll call you sometime this week. Update: June 23rd 2025. After paying sunnova over $10,000 and them not showing up to install my solar panels and dodging my calls and emails for a week. They have now said that my refund was denied as I still owe a balance. I sent over proof of the check they cashed. The check had my system ID on it. How can they cash a check with my system ID on it yet claim I still owe a balance? I understand they are undergoing chapter 11 but this is theft on your customers.
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