I sincerely hope that both the CEO and the Head of Customer Experience will personally review this feedback, as the level of customer service I have received is unequivocally the worst I have ever encountered. The inability to secure a service appointment for a warranty-covered system over a period of three months is an untenable situation and reflects poorly on the entire organization.In light of this egregious lack of service and the prolonged period of inaction, I will be filing a formal complaint with the Better Business Bureau (BBB). It is my expectation that a company operating with integrity and a commitment to its customers would address warranty claims in a timely and efficient manner. The current situation is not only frustrating but also indicative of systemic failures within your customer service and repair operations.Here is my work order for your reference. I hope that you do a full quality review of my case to truly understand where you need to improve your servcie organization. FSL-WO-0001656282
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