Horrible service, extremely overpriced. Incredibly unreliable. They told me the soonest they can have someone install my solar panels is in 1 month. I took the appointment and waited one month. No one showed up on the day of installation, I didn’t get any notification about rescheduling either. Customer service is useless and just says sorry we’ll call you sometime this week. Update: June 23rd 2025. After paying sunnova over $10,000 and them not showing up to install my solar panels and dodging my calls and emails for a week. They have now said that my refund was denied as I still owe a balance. I sent over proof of the check they cashed. The check had my system ID on it. How can they cash a check with my system ID on it yet claim I still owe a balance? I understand they are undergoing chapter 11 but this is theft on your customers.
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