I wanted to like this service, but the user experience is a total train wreck. Here is the breakdown of why you should save your time and money:
Mobile App is Garbage: It is easily the worst app I’ve used in years. It’s missing basic features, there are zero guides to help you navigate the mess, and the UI is a confusing labyrinth.
Desktop is Only Marginally Better: While the desktop site actually loads, managing your library is a nightmare. There is no bulk delete option; you have to manually select every single song. To make matters worse, the pages don’t auto-refresh, so you constantly find yourself trying to delete the same track over and over because it’s still sitting there on your screen.
Account Ghosting: I have "Personas" showing up in my account that I never even created. The kicker? You can't even delete them. It feels like you don't even have control over your own profile.
Zero Support: If you run into a problem (and you will), don't bother looking for help. There are no guides, no documentation, and the support team is completely non-existent. You're effectively shouting into a void.
Low-Fidelity Audio: Even if the site worked perfectly, the music quality is marginal at best. Most of the tracks have this distracting background noise that sounds more like a washing machine or a hairdryer than actual instruments. Also the volume of the tracks change constantly. One minute loud, next low, and never a constant. The site offers you very little in control of music making it self.
This feels like a "cashectomy" for your digital wallet—they take your money for a subscription, but leave you with a broken product and a headache. Avoid this until they actually decide to hire a UX designer and a support team.
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