I was absolutely thrilled with the Suno.ai — but only until the first real problem appeared.
As soon as you encounter an issue, customer support responds very politely, tells you they are “working on it,” and asks you to “sit tight.” And that’s where it ends. Despite multiple follow-ups, nothing actually happens.
In my case, Suno successfully charged me for the renewal of my Pro subscription — but somehow “forgot” to activate the subscription itself. I was billed, yet I received no Pro access. Since then, the company has continued to act as if nothing happened.
It doesn’t matter how well a service works when everything goes smoothly. What really matters is how problems are handled — especially when customers are paying for the service. Unfortunately, in this case, that’s exactly where Suno fails.
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