Got a new transponder after not having a car for many years. Go to try and activate it. Can’t. Can’t figure out why. Can’t log in. Can’t reset password. Can’t create new account. So I call the help line. The AI IVR is HORRIBLE. I finally get it to stick me in the queue to speak with a human.I wait in the queue for 53 minutes before I am picked up. The agent says my old account was closed and that she’d put me on a brief hold while she check if they can reactivate the old account or what would be the course of action. 2 minutes on hold and she comes back acting like she suddenly can’t hear me and ends the call. I’ll be making a call again in the morning and complaining to a supervisor at sunpass. Don’t expect much help from these folks.
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