sunpass.com

Got a new transponder after not having a car for many years. Go to try and activate it. Can’t. Can’t

Got a new transponder after not having a car for many years. Go to try and activate it. Can’t. Can’t figure out why. Can’t log in. Can’t reset password. Can’t create new account.

So I call the help line. The AI IVR is HORRIBLE. I finally get it to stick me in the queue to speak with a human.

I wait in the queue for 53 minutes before I am picked up. The agent says my old account was closed and that she’d put me on a brief hold while she check if they can reactivate the old account or what would be the course of action.

2 minutes on hold and she comes back acting like she suddenly can’t hear me and ends the call.

I’ll be making a call again in the morning and complaining to a supervisor at sunpass.

Don’t expect much help from these folks.

Date of experience: Mar 31, 2026

HORRIBLE customer service

Got a new transponder after not having a car for many years. Go to try and activate it. Can’t. Can’t figure out why. Can’t log in. Can’t reset password. Can’t create new account. So I call the help line. The AI IVR is HORRIBLE. I finally get it to stick me in the queue to speak with a human.I wait in the queue for 53 minutes before I am picked up. The agent says my old account was closed and that she’d put me on a brief hold while she check if they can reactivate the old account or what would be the course of action. 2 minutes on hold and she comes back acting like she suddenly can’t hear me and ends the call. I’ll be making a call again in the morning and complaining to a supervisor at sunpass. Don’t expect much help from these folks.

Date of experience: Mar 31, 2026

I have horrible experience with…

I have horrible experience with SunPass. Sent me invoice that is 9 months ago and not able access online with the invoice number. Call customer service hold for hours no one answers. The automatic system are even worse . Hwy robbery

Date of experience: Mar 31, 2026

Very unfair to customers

Date of experience: Mar 20, 2026

Sunpass does NOT care about its customers

Issue was a low balance on one of our accounts that is set up to auto-replenish. The email sent in Sept 2025 subject line showed Low Balance Notification. It didn't register with me at the time that the credit card had expired, I just assumed it was the normal alert and the account would auto-replenish. (In the past I received an email that the subject line showed Sunpass Account: Credit Card Decline - Action Required which I of course took care of immediately.) So here we are 5 months later March 2026, I receive a statement in the regular mail of 2 months worth of toll violations between December and February showing over $98 owed. Immediately went into the local Sunpass office to see what went wrong. They said the credit card expired. The current balance due was now over $128 and they offered NO solution. Went ahead and paid because they gave me no choice, and then tried to resolve through calling Sunpass Customer Service. Agent listened and acted understanding and then was transferred to a supervisor who did NOTHING. Blamed it on us for not keeping up on the bank account (it was a credit card account that had been skimmed fraudulently and we had to get a replacement). Instead of a phone call, text, or alert email, they waited 5 months to mail us an invoice so they could obviously rack up toll charges! We have been Sunpass customers for 25 years and this is how they treat us. Very poor customer service. No wonder 96% reviews show one star.

Date of experience: Mar 09, 2026

Sun Pass ignores proof of rental car return

I have a transponder and rented a vehicle on FL. I added the plate to my account. I was charged for tolls after having returned the rental car. I removed the plate from my account the day after returning the car and provded proof of the return. They would not revese the tolls for the day because the plate was removed from the account the following day even though they see the proof of the rental return. Sun Pass is just plain stupid. I will no longer add the rental car plate to my account so I can not be charged for someone elses tolls.

Date of experience: Feb 04, 2026

Horrible customer service

Horrible customer service. Do not explain the issue clearly; can’t hold more then 2 min online even when explained that I need some min to find information they requested. Seriously? This is a joke. Very rude and unprofessional.

Date of experience: Jan 16, 2026

Government-owned monopoly

Government-owned electronic toll collection that is why they can do what ever they please. If this was a company they would be sued and bankrupt. You cant even pay your toll the system auto rejects the payment.

Date of experience: Dec 16, 2025

It’s time SunPass gets sued

It’s time SunPass gets sued. How do you have the audacity to kick off vehicles because you owe on vehicle already registered with a mini pass. I paid up all my fees and even bought new mini pass and my account was no longer in the negative. I was driving my new car that I just bought mini pass for thinking it was registered cause I put a large amount to cover all three of my vehicles. No email nor text messages were sent to say that the newly registered vehicles were kicked off because of past due fees. I’m tired of this bullying and unexplained fees accumulated for months. I travel for work and I have to use SunPass areas but I do not think that I owe $500 worth of fees. I am going to start a petition and new laws need to be passed for SunPass use.

Date of experience: Dec 15, 2025

This company is simply horrible

This company is simply horrible. They’ve been charging me for their tools for months even though I canceled my account with them a long time ago and switched to another company. Every time I try to call to understand what’s going on, they NEVER ANSWER THE PHONE!!! I have never been able to speak to anyone there.

Date of experience: Dec 03, 2025