Issue was a low balance on one of our accounts that is set up to auto-replenish. The email sent in Sept 2025 subject line showed Low Balance Notification. It didn't register with me at the time that the credit card had expired, I just assumed it was the normal alert and the account would auto-replenish. (In the past I received an email that the subject line showed Sunpass Account: Credit Card Decline - Action Required which I of course took care of immediately.) So here we are 5 months later March 2026, I receive a statement in the regular mail of 2 months worth of toll violations between December and February showing over $98 owed. Immediately went into the local Sunpass office to see what went wrong. They said the credit card expired. The current balance due was now over $128 and they offered NO solution. Went ahead and paid because they gave me no choice, and then tried to resolve through calling Sunpass Customer Service. Agent listened and acted understanding and then was transferred to a supervisor who did NOTHING. Blamed it on us for not keeping up on the bank account (it was a credit card account that had been skimmed fraudulently and we had to get a replacement). Instead of a phone call, text, or alert email, they waited 5 months to mail us an invoice so they could obviously rack up toll charges! We have been Sunpass customers for 25 years and this is how they treat us. Very poor customer service. No wonder 96% reviews show one star.
Claim your business profile now and gain access to all features and respond to customer reviews.
#SunPass, @MYFDOT's innovative #Prepaid #Toll Program, will help you save time and money when #driving on our toll roads. #Florida #Turnpike #FDOT