I am extremely disappointed with SunPass and their handling of my toll account. For months, SunPass has been withdrawing money daily from my account, supposedly to cover tolls. I trusted that they were doing their job and paying the correct toll agencies. Unfortunately, that was not the case.Despite consistent withdrawals from my SunPass account, my E-Pass tolls were never paid. As a result, E-Pass began sending invoices to my home for tolls I had already funded through SunPass. The situation worsened when those unpaid invoices eventually led to a court case, and I was forced to pay out of pocket, money I didn’t have for tolls that should have already been covered.When I contacted SunPass about the issue, they refused to refund the money they had taken from my account, even though they clearly failed to transfer it to E-Pass. I provided all the documentation showing the daily deductions and the E-Pass invoices, and still, they did nothing.This isn’t just bad service, this is negligence, and it feels like outright theft. They took my money and failed to do what they were supposed to do with it, and now I’m left dealing with court fees and a major financial loss.I would strongly warn others to think twice before relying on SunPass. If you’re using them to manage tolls across agencies, be very careful. Check your statements constantly and confirm that payments are actually being made. I trusted SunPass and got burned.
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