This is now 2 x in the last two years, I call to update my account, and there's a young lady's voice on the other end. Mind you I was on hold for 45 minutes. Right from the beginning of the conversation I could sense she wasn't actively listening. Simply by how many times she asked me to repeat my name!!! I had to repeat my self several times, hopes that she would get it right. But of course she screwed up my account worse than the last Agent I spoke to a year ago needing to remove a junked vehicle. She also delete my active Vehicle & left the junked vehicle as active. Like WTH kind of skill set does one require to work as a customer care specialist for this company? They should fire their HR Manager. Because this is ridiculous!!!! I'm now on hold again for another freaking hour to get HORRIBLE SERVICE!!!!I WONDER HOW MANY PEOPLE ARE OUT THERE DRIVING WITH THE VEHICLE INVALID SIMPLY BECAUSE THEIR HIRING REQUIREMENTS ARE POOR!!!!!
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