I have had SunPass for years & switched to a SunPass Pro over a year ago. When I switched to Pro, I had to call since there was not a way to cancel the old SunPass so THEY did all the updates to the account. Today, 1/14/23 approx a year later, out of the blue I got an Invoice for tolls covered by my SunPass. Called several times on 1/14/2023 and their system was down. Finally got "Greg" who was at best accusatory and incompetent. He said I must not have updated my tag or credit card info. I told him I don't have a new tag nor credit card info. He continued to tell me I must had made some kind of mistake??? Asked for a Supervisor. She said "the transponder wasn't read". I pulled up my SunPass statement and it was definitely on the on-line bill & already paid. She kept arguing with me that it wasn't. The on-line statement shows the date & time of the transaction and it is the exact same as the paper invoice I received in the mail. Complete incompetency going on at Florida Dept. of Transportation!
Claim your business profile now and gain access to all features and respond to customer reviews.
#SunPass, @MYFDOT's innovative #Prepaid #Toll Program, will help you save time and money when #driving on our toll roads. #Florida #Turnpike #FDOT