sunpass.com

Paying for Tolls that were not mine !!

I purchased a car on Aug 27 2022. In Sep I received an invoice saying I had gone through some tolls around the Tampa Area. I think they were waiting for the Temp Plate to get registed to me as all the tolls on the invoice were BEFORE I purchased the car. The picture of the car was not mine either.Anyway, I used the chat bot and after a long conversation, the rep added the plate to mu SUNPASS after I emphasised NOT to do that as I would contest separately.Next response I get from SUNPASS is that they cannot do anything as the unpaid tolls had been added to my SUNPASS account (I told the Rep NOT to do that). Anyway, they said submit a dispute, so I did so. Then got a response saying they could not resolve as it was a duplicate dispute. Then I got an email saying they could not resolve and asked for more documentation which I had already sent. I drove the car from Vero Beach to Pembroke Pines on Aug 27 and the tolls were BEFORE taht date and in the Tampa area on a different Car. I have paid around $35-$40 dollars for tolls taht were not incurred by me.Something is not right !!Is this how they weear you down and then give up on the disputes as I am going to now.I woudl not say this company is a SCAM as many of teh reviews suggest, I just think it is poorly managed and their frontine people do not have a clue as to what they are advising. The first rep advised me that since the plate was registered to me, I was responsible for the tolls (even before I took possession of the car.Attention Sunpass, I hope you enjoy what yoru reps are doing to users. Its a shame there is no equivalent company for tolls as I am not at all please with SunPass.If I coudl have give zero stars, I would have

Date of experience: Sep 05, 2022