sunpass.com

Do not use - there are other toll companies that you can use

Do not use this company - really awful company who have no customer care and made our US break initially very stressful as we were concerned about being fined and how we would pay future toll fees, but trying to save up some coins.I managed to email them eventually after a number of attemps via their website and they just replied about this potential charge telling me to visit a store and get a transponder and suggested I may get invoiced by Sixt, but not clear if that would definitely be the case. I emailed them prior to paying for a transponder I could not use.You can apparently pick up a free Visitor Toll Pass from Orlando Airport from vending machines and returned after your visit with reduced toll charges. An app with this name can be downloaded from app stores by non-US visitors and is on the UK Play store.Arrived at US for recent holiday in Florida and had booked a rental car with Sixt who asked if I wanted to pay up front for a toll transponder. I explained initially I would be using in Orlando and told it would probably be cheaper to pay as you go - not told the tolls do not accept bank cards or notes, so as I had little cash on going through toll from the airport I had no option but to continue through toll without paying toll fee. I decided after that I would visit a Wallgreens to pick up a Sunpass transponder as their website stated I could register online with the rental vehicle details, however non-US citizens cannot download the Sunpass app and there are no options to enter contact details for other phone numbers etc. Also it would not allow me to register the transponder number online. I eventually managed to contact Sunpass using my hotel phone as my UK mobile did not allow international calls and were told via the automated message by using my hotel phone number that another device was already registered and asked if I wanted to register a new device. Eventually spoke to staff member who took my vehicle details and transponder number and told me the vehicle had already been registered and I could not register my new transponder with them and they could not help me. Told me to speak to Sixt who were equally useless. I will now have to wait to seen if there is a $100 fine or if I just get invoiced for this journey. I do not understand why the toll system does not allow card payments or why they do not have a better system to register rentals and foreign visitors to the US. In the UK you can pay the toll fee in Dartford, Kent a number of ways either by registering an account, pay as a one fee or have a transponder in some cases - in any case you have up to midnight the following day make a payment.

Date of experience: May 16, 2024