sunpass.com

State-run SCAM

Back in mid-2021., I drove through expressway and they mailed me 2 invoices. I could not pay that time since I don't use a car a transponder AND there is no toll booth to make a payment. I made my payments via 2 checks, but SunPass kept sending me the invoices. Then, they sent me to VALOR collections because I did not want to pay something I already paid. I called them and paid the collections fee as well. Now, 2 years after that, a TAG agency would not let me renew my license plate tag because of an "unpaid" invoice. I called SunPass/FDOT again and asked them how to submit the bank statements to show I already paid my 2 invoices plus a collection fee. S-E-R-V-A-N-D-O (he is some kind of manager) from Sunpass told me to go to their website and attach the docs, but it turns out you cannot attach any docs to the website - something has been broken on their website for a year at the time and I was not able to attach docs over and over again. This was not an accident on their website because other people had the same issue. I asked them where to mail my proof of payments and they provided me a P.O. box in Texas. Since no one contacted me in about 4 weeks, I called a local number I called a few times before. I connected the dots when you call the local number, they "do not have" visibility to the documents I sent them and there is no number to talk to SunPass agency in Texas, where I was told to mail my proof of payments. That's why I know this is a fraud based on what they do to people. You send them documents, but no one gets them to take a look at them!? I had to pay additional $39 in collection fees again, so that I can get a tag for my car. They blackmail people basically. This is the worst state-run business I have had to deal with. This is a state-run SCAM and nothing else. They are out there to rip off hard-working people. They are absolutely TERRIBLE. I suggest to people to check how much you are getting charged because there is a high possibility you are getting overcharged. I stopped using transponders years ago because I was getting overcharged when they were automatically deducting my money. I have been avoiding Expressway toll-rip offs for the past few years any time I can. They deserve ZERO stars on their review. They don't need to call me or email me about this - I called them at least 6 times in a month and a half and spent about 2 hours on the phone with them a few months ago and every time someone picked up the phone, they just wanted to make me pay for something that has already been paid and they were telling me I owe them money. They would not do anything else about the issue.

Date of experience: Sep 09, 2023