sunpass.com

SunPass - a terrible organization and poor reflection on FL

I give them a 1 because there is no option to give a zero or negative number. It almost impossible to effectively engage with them, i.e. a Human, and their on-line system and response is ridiculous. It seems that their systems are either set up to ignore customer service and maximize revenues or they are incompetent.In Mar & Apr 2025, I used 20 FL SunPass tolls using my EZ Pass of which 19 were automatically billed to my EZ Pass account. On 2/25, for some unknown reason, a $0.50 charge was not made to my EZ Pass account although nothing had changed my end. I subsequently received a bill for $3.00 (incl. a $2.50 Admin fee). I disputed this online (because you can't talk to a human) and was given a case number. A few days later, I received an e-mail from them that my case was closed and I assumed it was over and I didn't owe anything - WRONG!I soon received another bill for $5.50 (incl. another $2.50 Admin fee) and initiated another dispute process on-line and another case number - a few days later I got exactly the same response of "case closed" but the bill remains in the account. I worked out how to e-mail them, as you can't speak to them, this time appealing to their sense of fairness and highlighting that this could be a t6echnical issue on their system, and got another case number. Lo and behold, I then got another "case closed" message but the bill remains with the likelihood of additioanl $2.50 fees each month.I went online again and attempted to pay the missing $0.50, which I had offered to do before, but you can't pay anything less than $5.00. In the end I paid the $5.50, not because I wanted to or felt I should need to but simply to stop me having to deal with them.I'm sure this entity is not a reflection on how government and business operates in FL but, if it is, god help us. FL is a tourism and "service" state and just don't think these guys get this - Muppets! (sorry, that's an insult to Muppets).

Date of experience: Mar 25, 2025