It was impossible to set up the account for the minipass I bought at Walgreens and I had to call and do it with a live agent. I traveled one day and returned my rental car a couple of days later. A day later I see my account has been replenished. I checked the account and saw that someone else's travel was charged to my account for the next day. So I learned that it was my responsibility to remove the rental car license plate from the account or whoever rented that car gets their tolls charged to my account. I contacted Sunpass and they took the license plate off my account and stopped any more charges but they were unwilling to refund me the charges from 12/16 - $14.61. What a ripoff! Very bad customer service. If there was a rating lower than one star I would give it.
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