I am writing this on behalf of a friend who is 86 years old. He received a Toll Enforcement Invoice in October 2024. The photo on the invoice shows a pickup truck with an unreadable license plate number. My friend moved from Florida to New Hampshire almost 4 years ago and has been in a nursing home with dementia for over 2 years. He never owned a pickup truck. The license plate number on the invoice was his when he lived in Florida. He owned a car and sold it when he moved. I called Customer Service and sent an email explaining the situation.The agent said license plate numbers can be recycled. A case number was assigned. Nothing was done because another invoice was sent in November 2024 with additional fees. Sun Pass has not provided a photo with a legible license plate number. They leave the burden of proof on the individual. How many other seniors have been sent a random photo with an old license plate number with Sun Pass asking for toll money? This is a SCAM. Beware of FL Sun Pass.
Claim your business profile now and gain access to all features and respond to customer reviews.
#SunPass, @MYFDOT's innovative #Prepaid #Toll Program, will help you save time and money when #driving on our toll roads. #Florida #Turnpike #FDOT