FL highways and airport lanes stopped reading my SunPass from the vehicle after being used several years. My account is active and has fund balance in it too. I called SunPass FL phone 888-TOLL-FLA, which says it is "Unable to find the transponder in the system". Suddenly they have lost my transponder number in the system! When I log into my account it shows my transponder with last digit missing as active! I elevated the issue with customer service reps 3 levels up, they all tried to sell me a new transponder. All of them with their head in the sand would not understand the the actual problem of their system loosing my transponder number, and would refuse to check their system using phone 888-TOLL-FLA. They just wanted make the problem go away by selling me a new $15 transponder, which I refused to buy as I do not believe it is my transponder issue.
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