Booked this transfer at the end of our cruise in Mumbai. Scheduled to pick us up at the pier at 5am to transfer to airport. Other taxis came and went and we were getting concerned. Had to WhatsApp Suntransfers who told me the driver was waiting outside the port. So had to lug all our suitcases the quarter mile or so there. When we go there the driver was just driving into the port and we were met by another person with our details who introduced us to our driver. All fine from there and the driver was very polite but we were quite stressed out at that point as our flight was at 08:40 and you never know what delays there will be on the way. Probably 15 minute delay in total and It wasn’t clear why the mix up or delay - other taxis were freely entering the port. I booked Suntransfers on the strength of previous recommendations but I don’t think I will be using them again.
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Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.
