I made a booking last night for a hotel and ski pass (without flights) but realized I made a mistake, so I messaged immediately to cancel, only to find the office was closed. When I called at 9am, I was told cancellation wasn’t possible. While I understand the service doesn’t offer a 24-hour cooling-off period, common sense should apply when a customer is trying to cancel a booking that is five weeks out, within 12 hours of reserving. I expected better from the service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Flying from airports all across the UK to France, Austria, Switzerland, Italy, and Andorra, we offer hundreds of accommodations in all of the best ski resorts in the Alps. For all of our flights packages you can add a transfer later in the booking steps to your accommodation and we are ABTA protected making it safe and easy to book with us online. We also offer self-drive packages for those who wish to make their own way to the mountains. See more
