supagard.com

Allergic and Angry

I’m in the very unfortunate position of being allergic to the stuff they spray on the fabrics inside of the car, when I bought my new car I told the dealer I didn’t want it because I'm allergic to it but they decided to do it anyway, lie to me and charge me for it claiming only the outside had been treated. I contacted Supagard to see if they could help me to prove my car had been treated so I can return the car and get my money back, but unfortunately I just got to speak to the technical director who became incredibly defensive when I said that I’m allergic to the stuff. He had a well rehearsed speech about how I couldn’t possible be allergic to it, it must be bad Karma, a disturbance in the force, drinking too much Irn Bru, “electrical activity” or too much ABBA on the radio that’s causing my problem (not exactly what he said but it was nonsense along those lines).When I asked him about record keeping I just got laughed at, great!!!So unknown chemicals are thrown at the inside of peoples cars with no proper records.They claim it’s endorsed by the motor manufacturers but when I asked Toyota for help, it’s nothing to do with them!!!The dealers love it because it costs them peanuts to treat a car then they charge you £££’s.Who knows what’s actually in the stuff, because I can’t get an ingredients list off them.Am I the only person in the universe that’s allergic to it?If I am, why do Supagard get so incredibly defensive if you mention allergic reaction to their product?Why do they have such well rehearsed speeches about how nobody has ever had a problem with it, even though they quite clearly don’t record when people contact them with a problem?I didn’t have a problem with Supagard, I just happen to be allergic to it so I say no when I buy a new car, but now I’ve been forced into this mess I just think the whole thing stinks.

Date of experience: Oct 26, 2021