I am extremely disappointed with the level of service provided by the online team. Their responses feel scripted and lack genuine assistance. Last month, I ordered a gift for my mother-in-law. When it arrived, she tried on the Nike slip-ons but found them uncomfortable. I suggested she wear them for a day to see if they would adjust, but this only caused her more discomfort. There was also a minor defect on the shoe, which I could overlook since it wasn't very noticeable. I initiated a return, believing it would be acceptable under their return policy, especially since the shoes had only been worn indoors. However, I received an email stating that my return was rejected because the shoes were worn (how else can you determine fit?) and had some dirt on them (a little dust, really?). They also claimed the shoes were damaged, but I know how to care for my footwear and found no damage at all. I am appalled by the service I received and the reasoning provided by the staff. It seems they fabricate conditions that simply aren't true. Even after speaking with one representative who was understanding, there was no resolution, and I received the same rejection email with different wording. Their return policy states that items must be returned within a specific timeframe if there’s an issue, which I adhered to, logging the return within a week. The writing on the box was from the delivery driver, as the delivery paper was not available. I am trying to reach a manager and am currently waiting for a call.
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Online South African retailer offers a wide range of fashion, beauty, and home goods. It features clothing, footwear, and accessories for all ages from numerous international and local brands. A comprehensive selection of makeup and skincare products is available.
