My wife ordered me a Christmas present from Super Brand Tools. On Dec. 15 she received an email saying that the package had been delivered at “Door/Yard” . We checked our door and the courtyard (we live in a large condo building), but there was no package. When she called Super Brand Tools, she was sent a photo of the package lying on top of the USPS mailboxes in the underground garage, which is an insecure location where courier packages are never, and never should be, left. By the time we found out, the package had been stolen. My wife has politely requested a replacement or refund several times without success. The company keeps shifting responsibility to the courier company without addressing the fact that the item was improperly delivered and that the delivery email was false. I have now discovered that the company they use—GOFO—has a 1.3 rating on YELP, with literally dozens of complaints about damaged, lost, or stolen items resulting from improper deliveries. It is shocking that Super Brand Tools has so little respect for its customers that they would hire such a company with such a terrible record. Based on the reviews for GOFO and Super Brand Tools, some of which suspect a scam, I warn any prospective buyer against buying from this company.
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