Do NOT use Superchat; you will regret it. This service is a terrible choice for customer communication on WhatsApp, Facebook, and Instagram. Their sales team relentlessly pushes you to sign up for their subscription, imposing steep fees before you’re even onboarded or have the product integrated into your business. Once they have your card details, support becomes nearly nonexistent, and they disappear while locking you into a 12-month contract.
The onboarding call felt rushed, with the agent more focused on upselling additional services than actually getting the product to work for us.
Additionally, they lack a native integration with Shopify, forcing you to rely on a third-party app. There are far better options available that won’t put you through this hassle.
I’ve initiated multiple chargebacks for every charge incurred before onboarding and have since canceled the service. I will also be reporting them to Meta and urge anyone who has experienced similar tactics from Superchat to take action.
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Superchat wurde gegründet, um Unternehmen eine einfache Möglichkeit zu bieten, mit ihren Kunden zu kommunizieren. Die umfassende Messaging-Suite stellt jedem Unternehmen die Tools zur Verfügung, die benötigt werden, um ein einzigartiges Kundenerlebnis zu erschaffen. Alle Kundennachrichten, die via WhatsApp, Google, Facebook, E-Mail und Co. eingehen, werden in einer Inbox gebündelt. Darüber hinaus werden über das Bewertungs-Tool neue Online-Bewertungen generiert und verwaltet. Vom Zahnarzt bis hin zum Onlineshop – Superchat hilft Unternehmen, erfolgreich zu sein.See more
