Review Time
Do NOT use Superchat; you will regret it. This service is a terrible choice for customer communication on WhatsApp, Facebook, and Instagram. Their sales team relentlessly pushes you to sign up for their subscription, imposing steep fees before you’re even onboarded or have the product integrated into your business. Once they have your card details, support becomes nearly nonexistent, and they disappear while locking you into a 12-month contract.
The onboarding call felt rushed, with the agent more focused on upselling additional services than actually getting the product to work for us.
Additionally, they lack a native integration with Shopify, forcing you to rely on a third-party app. There are far better options available that won’t put you through this hassle.
I’ve initiated multiple chargebacks for every charge incurred before onboarding and have since canceled the service. I will also be reporting them to Meta and urge anyone who has experienced similar tactics from Superchat to take action.
Shocking!
Sales team were all over us and promised us the world then as soon as we signed up and transferred the money, they disappeared off the face of the earth and wouldn’t return our emails. Cancelled now within the 30day cooling off period and refund requested.
Stay clear!
Shocking!Sales team were all over us and promised us the world then as soon as we signed up and transferred the money, they disappeared off the face of the earth and wouldn’t return our emails. Cancelled now within the 30day cooling off period and refund requested. Stay clear!
We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally.During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating.What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor.Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds.To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used.Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns.
Tried to use superchat. Worked well for a few weeks. Stopped working and Superchat blamed it on Meta. No help or assistance for weeks to try and resolve the issues. Tied in for 12 months they say, nothing they can do. Unacceptable customer service. Avoid at all costs.
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Superchat wurde gegründet, um Unternehmen eine einfache Möglichkeit zu bieten, mit ihren Kunden zu kommunizieren. Die umfassende Messaging-Suite stellt jedem Unternehmen die Tools zur Verfügung, die benötigt werden, um ein einzigartiges Kundenerlebnis zu erschaffen. Alle Kundennachrichten, die via WhatsApp, Google, Facebook, E-Mail und Co. eingehen, werden in einer Inbox gebündelt. Darüber hinaus werden über das Bewertungs-Tool neue Online-Bewertungen generiert und verwaltet. Vom Zahnarzt bis hin zum Onlineshop – Superchat hilft Unternehmen, erfolgreich zu sein.See more
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