I visited a local store and used the self-service inquiry for an oil filter, finding the product code. However, I spent half an hour searching the shelves. When I asked a sales associate for help, she claimed to be busy with another customer but instead went to the counter where there were no customers, chatting and joking with a colleague, even appearing to dance to the background music. I used to know this company for its good products and customer service, but now it feels like the service has become very subpar.
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Supercheap Auto is Australia's leading auto spares, parts and accessories retailer stocking a variety of car batteries, air filters, coolants and more online or in stores nationwide
