Review Time
I visited a local store to check for an oil filter using the self-service screen. After finding the product code, I spent a long time searching the shelves. When I requested help, the associate was unhelpful and instead chatted with a colleague. This store used to be known for quality service, but now it seems to have declined significantly.
I visited a local store and used the self-service inquiry for an oil filter, finding the product code. However, I spent half an hour searching the shelves. When I asked a sales associate for help, she claimed to be busy with another customer but instead went to the counter where there were no customers, chatting and joking with a colleague, even appearing to dance to the background music. I used to know this company for its good products and customer service, but now it feels like the service has become very subpar.
At a local store, I witnessed a man yelling and using foul language at a staff member in front of a child. It was shocking that nothing was done to protect the staff's mental wellbeing or the other customers present. In my experience, abusive customers should be removed to maintain a safe environment. When will this company take the necessary steps to ensure the safety and wellbeing of both employees and customers?
I went to a local store for some coolant and windscreen fluid and was met with unbelievable disrespect. After being directed for assistance, I was ignored and had to ask a stranger for help. The staff's refusal to assist was shocking. I used to find this store helpful, but now I will be going elsewhere.
It's unfortunate to see so many negative reviews. In my experience, staff across various stores have been friendly and helpful, with great prices and overall positive experiences. Maybe some have higher expectations, or I've just been lucky, but I would rate them higher if I could!
I ordered a part online and paid for fitting. When I arrived at the store the same day, I was informed they couldn't fit it due to staffing issues and was told to come back another day. This was frustrating, as I live far away. I now have to pay elsewhere for installation. I'm hesitant to support this business moving forward.
This company used to be reliable, but I am now very disappointed. I received items I didn't order, and some parts meant for my car were incorrect. The tracking links provided were unreliable, making me question the integrity of their system. I no longer recommend doing business with this company.
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Supercheap Auto is Australia's leading auto spares, parts and accessories retailer stocking a variety of car batteries, air filters, coolants and more online or in stores nationwide
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